Refund Policy

• The eSIM profile was never installed and never activated, and you request the refund within 30 days of purchase.
• The eSIM cannot be installed because of a technical fault on our side or an invalid QR code.
• The plan does not work in the destination it was sold for, and our support team could not resolve it.
• You were charged twice for the same order.

• The plan has been activated and data has been used.
• The plan expired unused after its validity period started.
• Your device is carrier-locked or does not support eSIM.
• Coverage issues caused by local network outages, remote locations or device settings that support could not reproduce.
• Change of travel plans after activation.

Email support@efesim.com with your order reference, the email used at purchase, the destination and a short description of the problem. Screenshots of the error help us resolve cases faster.

We review requests within 3 business days. Approved refunds are returned to the original payment method; depending on your bank, the amount typically appears within 5–10 business days.

Online payments are not yet enabled on this website. Until our BNESIM integration is completed, no automatic charges are taken through checkout and any manually arranged order is handled directly by our support team under the same rules above.